Frequently Asked Support Questions!

  • How do I get in touch with one of Webtrix's support staff?

    You can click here to contact our knowledgeable support staff 7 days a week or you can reach us by phone, Monday - Friday, 8am to 6pm PST at 1.888.WEBTRIX (932.8749).

  • How do I access my web site via FTP?

    As long as your site has been granted FTP access, you can either access your site utilizing your favorite FTP software. Please click here for a set of Step-by-Step instructions on how to connect to your site via FTP.

  • Can I use a HTML Editor to access and edit my web site?

    Yes! Please click here for a set of Step-by-Step instructions on how to connect to your site via a HTML Editor.

  • How do I set up my Webtrix email account?

    It is very simple! Please click here for a set of Step-by-Step setup instructions depending upon what email client you use.

  • I keep receiving emails which I consider spam, how do I have them blocked from future delivery?

    You can email our customer support staff with the email address in question, we will then add the address to our "Blocked Senders" list so that no further emails come through.

  • How can I find out if there are any Webtrix issues occuring?

    It is very simple! Please click here and take a look at our System Status page for more details!

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